Shipping & Returns
Transparent policies to make your shopping experience smooth and worry-free ✨
📦 Shipping Policy
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped on Sundays or public holidays.
Delivery Time
Estimated delivery time is 4–7 business days depending on your location.
Shipping Charges
We offer free shipping on most orders. Any applicable charges will be shown at checkout.
Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS.
🔄 Returns & Exchanges
Return Eligibility
We accept returns within 5 days of delivery if the product is damaged, defective, or incorrect.
Conditions
Items must be unused, in original packaging, and with all tags intact.
Non-Returnable Items
Due to hygiene reasons, certain jewellery items may not be eligible for return unless damaged.
Refund Process
Refunds will be processed within 5–7 business days after approval.
📩 How to Request a Return
To initiate a return or exchange, please email us at hello@zemirova.in with:
- Your Order ID
- Product details
- Reason for return
- Unboxing video or images (if damaged)
At Zemirova, we aim to deliver the best quality jewellery. Every piece is carefully curated and checked before shipping 💎